On behalf of a global freight forwarder, we are recruiting for an Ocean Intermodal Operator to join their growing Ocean team based at their Felixstowe office. This is an excellent opportunity to join a successful global logistics company at a time of transformation.
The purpose of the role is to effectively and efficiently provide consistent excellent customer service to all customers across ocean product.
- Ensure generic email boxes are monitored & responded to in timely manner.
- To monitor and ensure all deliveries are processed and actioned in a timely and accurate manner.
- Liaise with customers on all aspects of their business requirements and understand and ensure we meet all expectations.
- Ensure all queries & complaints are investigated and responded to promptly, both from external and internal customers.
- Monitor and update customer requirements document working closely with sales and management.
- Carry out monthly customer reporting.
- Previous demonstrable experience within Freight forwarding ideally with experience in Ocean freight.
- You will be a team player coupled with strong communication skills, (both verbal and written).
- You will have strong organisational skills with an ability to prioritise and manage high workloads whilst meeting deadlines. You’ll also have strong attention to detail thus ensuring fast and accurate data entry, all whilst delivering great customer service.
- Minimum GCSE standard in English and Maths (or equivalent) is essential.
About the company
You will be part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 72,000 colleagues worldwide, the company welcomes diversity and thrive on individual backgrounds, perspectives and skills.
The company are strong believers in continual training and development for our people. After all, your success is our success.
Our client’s vacation and leave policies reflect our belief in proper work-life balance.
See the world! If you’re searching for an international challenge, this company offers plenty of opportunities.
Apply now as the company is keen to hire asap